Solutions — Surveys & Infotap
Infotap turns the moment a guest connects to your Wi-Fi into real-time, gamified feedback — no apps, no email chasing, no stale survey forms.
Most feedback tools ask for attention after the moment has passed: an email days later, a QR code nobody scans, a review request that gets ignored. Infotap captures feedback right when a guest is already engaged, at the Wi-Fi login screen, with quick, visual, game-like questions that take seconds to answer.
When a guest logs into your Wi-Fi, Infotap greets them with one or two quick, visual survey questions instead of a static login page. Formats like Quadrant, Waffle, Binary, and Rating make answering feel like a quick interaction, not a chore, so response rates stay high and the feedback reflects the experience in the moment, not a hazy memory from days later.
Why it works
The Cincinnati/Northern Kentucky International Airport (CVG) implemented Infotap to replace a passive Wi-Fi login experience with real-time, interactive guest feedback. The result was a significant increase in guest engagement compared to CVG’s previous feedback methods, along with actionable data on traveler satisfaction, cleanliness, navigation, and food offerings, giving CVG the ability to identify and act on issues in near real time rather than waiting on delayed survey results.
Infotap integrates directly into your existing guest Wi-Fi captive portal and works with common Wi-Fi providers including Cisco Meraki, Aruba, and Ruckus. If you do not manage your Wi-Fi network in-house, Infotap can work directly with your provider to handle setup.
Let’s talk about what guest feedback could look like for your venue, in the moment, not weeks later.
Guest Wi-Fi survey platforms like Infotap capture feedback directly at the Wi-Fi login screen, using quick, gamified questions that guests answer in seconds, without needing a separate email, app, or QR code channel.
A Wi-Fi captive portal survey presents a short survey to guests as part of the Wi-Fi login process, capturing feedback at the moment of connection rather than through a separate follow-up request.
Response rates typically increase when feedback requests happen during the guest’s visit rather than afterward, and when the format is quick and visual rather than a lengthy traditional survey form.
