Built to Scale
Start where you are and grow without re-implementation. Your system evolves with your operations over time.
Solutions / Dynamics 365 CRM
Dynamics 365 CRM Implementation, Integration and Support
Inner Join builds Dynamics 365 solutions that fit into your day-to-day operations.
We power your workflows and reduce manual effort so your team can make better decisions from day one, with the flexibility to scale as you grow.
Talk to a Dynamics 365 expert about your next step
Implementation Partner
What a Dynamics 365 CRM Implementation Partner Does
Inner Join Technologies is a Microsoft Solutions Partner based in Covington, Kentucky, implementing Microsoft Dynamics 365 for organizations across the United States since 2014. We scope, configure and launch Dynamics 365 Sales, Customer Service, Field Service and Customer Insights, connect them to your ERP, finance and line of business systems, move your data over, and train your team. After go live we stay on as your support and optimization partner, so the system keeps up as your business changes.
Why It Works
Realize the Full Value of Dynamics 365 for Your Team
Dynamics 365 CRM applications only deliver value when they fit how your team actually works. Inner Join tailors workflows, integrations, reporting, and automation around real-world use cases so insights are trusted, processes are adopted, and manual work disappears.
Beyond Implementation
Your Dynamics 365 Partner Beyond Implementation
Transparency in every recommendation. Confidence in every decision. Most Dynamics 365 implementations follow a fixed template. Inner Join doesn’t. We go beyond the standard setup, acting as a catalyst for change to provide clarity at every step.
Industry-Focused
Build tools shaped around real production workflows, not generic, one-size-fits-all processes.
Real-Time Insights
See your operations now and what’s coming next without disconnected systems.
Automate the Busywork
Replace manual steps and repetitive tasks with smart workflows that keep production moving.
Secure by Design
Get enterprise-grade security built in, so scaling operations never comes at the expense of control or trust.
The Process
How a Dynamics 365 CRM Implementation Runs with Inner Join
Six steps, from discovery to the support that keeps your system current.
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01
Discovery
We map how your team works today, which systems hold the data, and what has to be true at launch.
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02
Design
We agree on the data model, security roles, integrations and reports before anything is built.
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03
Build and integrate
We configure Dynamics 365 and connect it to ERP, finance, marketing and line of business systems.
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04
Data migration
We clean, map and load your records, then reconcile counts with your team.
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05
Training and adoption
Role based training, plus Copilot and Claude setup where it fits, so the system gets used.
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06
Support and optimization
A U.S. based team that already knows your environment handles changes, upgrades and new needs.
CRM Implementation
CRM Implementation Services for Scalable Growth
Inner Join designs flexible Dynamics 365 solutions that automate manual processes and eliminate operational blockers to keep work moving.
See the Whole Operation
Make confident decisions with a single, trusted view of customers, production, and performance.
Act with Clarity
Understand what’s happening across your business in real time and respond before issues impact delivery.
Focus on High-Value Work
Reduce repetitive tasks with intelligent automation so your team can focus on meaningful operational impact.
Grow Without Disruption
Adapt workflows, teams, and processes without re-architecting your core system.
Maximize Technology Value
Unlock the full capabilities of Dynamics 365 to drive adoption and measurable ROI across your business.
Scale with Confidence
Build on a foundation designed to flex, expand, and support your next stage of growth.
A Dynamics 365 Partner That Stays with You
We get you live, then help you keep improving. We’re here to answer questions, provide guidance, and support your team as they settle in and beyond. Inner Join ensures your system continues delivering value as your business evolves.
“Inner Join helped us push past self-imposed barriers around automation and Microsoft. They were a catalyst, not just for projects they worked on directly, but for a broader technology push across the organization.”
Justin Seitz
Partner at Pension Corporation of America
“Inner Join made it possible for us to run automated email campaigns and newsletters. They got our first campaign up and running in less than three weeks, after we had spent over six months trying to do the same thing with another support company.”
Tracey Allen
Sales & Marketing Administrator at Enervise
“Inner Join came into a very complex industry, listened, learned quickly, and stayed with it. They’re adaptable, patient, and able to take something complicated and make it work.”
Fred Reinfelder
Director of Marketing at Adrian Steel
Dynamics 365 and AI, Working Together
Once your Dynamics 365 environment is in place, we can connect AI agents directly to it, using Microsoft Copilot, Claude, and the Model Context Protocol (MCP), so your team can create records and get answers through natural conversation instead of manual data entry.
Learn more about our AI Enablement approach
Certified Microsoft Dynamics 365 Resellers
The Right Tools, Backed by Certified Expertise
As a Microsoft Solutions Partner, we deliver hands-on expertise in Dynamics 365, Azure, Power BI, Copilot, and Microsoft technologies, equipping businesses with the right tools for long-term success.
Proof
Dynamics 365 CRM Work We Have Delivered
Cincinnati Reds
A Dynamics 365 to NetSuite integration that has kept sales and finance numbers in sync for a decade.
Read the case studyAdrian Steel
Dynamics 365 Customer Insights and Power BI pulling five ad platforms into one view of marketing performance.
Read the case studyEverent Health
Dynamics 365 Field Service supporting equipment delivery for a home health and hospice network.
See our healthcare work
Get Answers. Improve Operations. Move Faster with Dynamics 365.
Have questions? That’s exactly what we’re here for. We help your teams remove uncertainty, fix process gaps, and get more value from your system at your own pace, with no pressure.
Questions & Answers
Dynamics 365 CRM Implementation FAQs
How long does it take to implement Dynamics 365?
It depends on the apps, integrations and data involved. We set a timeline during discovery, before any build work starts.
What factors affect a Dynamics 365 implementation timeline?
The most common factor is data. Cleaning up legacy data before migration takes time, but skipping that step costs more later. The more prepared your data is going in, the faster and smoother the implementation runs. Inner Join helps you work through these challenges upfront so nothing stalls progress down the road.
What does a Dynamics 365 CRM implementation partner do?
A partner plans, configures, integrates and launches Dynamics 365 CRM apps for your organization, migrates your data and trains your team. A good partner also supports the system after launch. Inner Join does all of these with a senior, U.S. based team.
How do I choose the right Dynamics 365 partner?
Look for a partner who understands your business processes, goes beyond standard templates, and prioritizes scalability. As your business grows and your needs evolve, it’s important that the system can adapt over time.
What should I expect after a Dynamics 365 implementation?
The work doesn’t stop at go-live. Inner Join stays on as a trusted partner, available for ongoing support, training, and guidance to ensure your team gets full value from the system.
Can Dynamics 365 CRM connect to our ERP?
Yes. We integrate Dynamics 365 CRM with the ERP or finance system you already run, such as NetSuite, so sales and finance work from the same data.
Do you only work with companies in Cincinnati and Northern Kentucky?
No. We are based in Covington, Kentucky and work with organizations across the United States.
