HL7 Integration
We build custom HL7 integrations connecting Dynamics 365 to hospital record systems, enabling real-time data exchange rather than manual, delayed communication between systems.
Industry Focus — Healthcare
Dynamics 365 Field Service and HL7 integration built for real healthcare operations, not a generic CRM template.
In home health and hospice care, the distance between a physician’s order and a patient actually receiving equipment or care is where things go wrong. Inner Join Technologies builds Dynamics 365 Field Service solutions that connect directly to hospital record systems, so orders move in real time instead of getting lost in a fax machine or a phone queue.
A hospital’s record system and a home health or hospice provider’s field operations system are almost always separate, built by different vendors, on different standards, with no direct connection between them. That gap gets filled by phone calls, faxes, and manual data entry, all of which introduce delay at exactly the moment delay matters most: getting medical equipment to a patient who needs it.
This is not a CRM problem. It is an interoperability problem, and it requires a partner who actually understands healthcare data standards, not just Dynamics 365 configuration.
Where the delay comes from
We design Dynamics 365 Field Service solutions around how healthcare operations actually work, connected to the systems that already hold patient and order data.
We build custom HL7 integrations connecting Dynamics 365 to hospital record systems, enabling real-time data exchange rather than manual, delayed communication between systems.
We implement Field Service solutions for coordinating delivery, maintenance, and equipment logistics, designed around healthcare operational requirements rather than a generic field service template.
We build workflows that let physicians issue work orders directly from the systems they already use, removing the manual handoff between a clinical decision and an operational action.
Everent Health (formerly Bluegrass Care Navigators), a large in-home hospice care network, needed a way to streamline the delivery and maintenance of medical equipment for patients at home. Inner Join Technologies architected a Dynamics 365 Field Service solution integrated with hospital record systems through custom HL7 communication protocols, enabling real-time data exchange and allowing physicians to issue work orders directly.
The result is a faster, more reliable workflow between delivery and medical teams, ensuring critical equipment reaches hospice patients at home without delay. The solution also supports ongoing maintenance of medical equipment already deployed in the field.
Faster equipment delivery and maintenance coordination, without manual handoffs between hospital and field teams.
Physicians who can issue orders directly from systems they already use, reducing delay at the point of clinical decision.
A technology partner who understands healthcare interoperability standards, not just generic CRM configuration.
Systems that support ongoing operations, not just the initial equipment delivery.
Let’s talk about where delays are happening between your clinical and operational systems, and what a real integration could look like.
HL7 (Health Level Seven) is a set of international standards for exchanging, integrating, and retrieving electronic health information between different healthcare systems. HL7 integration allows systems like hospital records and field service platforms to communicate in real time.
Yes. Dynamics 365 Field Service can be configured and integrated for healthcare use cases, such as coordinating medical equipment delivery and maintenance, particularly when connected to hospital record systems through HL7 integration.
Delay is often caused by manual communication, such as phone calls and faxes, between hospital systems and home health providers. Real-time system integration, such as HL7-based data exchange, can allow orders to move directly from a physician’s system to a field service team without manual handoffs.
